ACT aims to always maintain high quality standards of business conduct and strongly values feedback from the counterparties it works with. In some cases, this feedback might be negative and could reflect dissatisfaction regarding specific transactions or if the overall business relationship with ACT did not meet expectations.

We kindly request that you submit any complaint regarding your relationship with ACT to ACT’s Compliance department at: complaints@actcommodities.com

To help us resolve your complaint about our conduct, please provide the following details:

• A clear description of the complaint.
• Your name (if possible), company name, address, telephone number (if possible), and your email address.
• Copies of any information that is relevant for the handling of your complaint.

Upon receiving the complaint, a receipt of acknowledgment will be sent within 2 business days. Based on the information provided, the complaint about our conduct will be investigated within a reasonable timeframe.